Shipping & Returns

Delivery Charges - Domestic (UK)

UK (includes Northern Ireland, Scotish Highlands and Offshore Islands)

Orders weighing up to 5KG are sent via Royal Mail (first class), orders over 5Kg are sent DPD next day Courier.*  

Orders up to 5KG = FREE
Orders up to 30KG = FREE
Orders up to 1000KG(max weight) = FREE

* Orders received by 3:00pm (GMT) are dispatched same working day, orders are delivered next working day for items sent via DPD Courier and 1-2 working days for items sent with Royal Mail.

Please Contact Us if you have not recived your order within 3 working hours.

For Details on International Orders

Returns Information

Valid for UK, Europe and Rest Of World

General Return Policy

Item(s) can be returned for any reason for full item cost refund and must be returned within: 30 Days of receipt in the same condition as it was received in, buyer to pay return postages costs.

Item(s) received which are incorrectly supplied, incompatible or faulty are exchanged or returned for a refund at Our company (Mountright Ltd) cost.

We must be informed of any faults within 7 days of receipt of item.

Cancellation Rights

You may withdraw from the sale within four (4) weeks without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above.

Please send your return goods to:

Trytom Ltd. Unit 2 Lon Parcwr Business Park, Fford yr Onnen, Ruthin, Denbighshire, LL15 1NJ (Trytom Ltd is our product supplier)

The buyer is responsible for all shippings costs related to the return of the goods (unless faulty or incorrectly supplied).
Please note our current company Conditions of Use, as well as any other relevant customer information.

For help & advise please Contact Us or call 01244 544466

 

Back