Privacy Policy

Who we are

Company: Mountright Limited, registered office address: 2 Hilliards Court, Chester Business Park, Chester, Cheshire, CH4 9PX

What personal data we collect and why we collect it

There is a full privacy statement below which you are free to read – however, this section provides a summary of what data we collect and what we do with it in simple and straightforward terms.
If you have any questions at all, feel free to email us on data@mountright.com


Online Data

We use google analytics to collect overall data on the number of visitors to our site and what they do when they are there. So, for example, if 100 people viewed our home page and then 86 of them viewed our services page, we can see that information. We also review how long people stay on our site and broadly, where they come from down to a regional level. We do not store or collect any data on IP addresses or use that data to identify individuals. Although this information may be available through google analytics, it is not used by us or processed in any way.

Customers

We collect the names and addresses of our customers as well as their contact details for the purposes of delivering on our contracted work. We need to be able to deliver the goods purchased, manage the warranty and similarly, we sometimes need to be able to ring and email customers to discuss details and deal with any issues. We communicate with our customers during the delivery of the product on the legal basis of contractual obligation. Once we have completed delivery, we store customers’ data for 7 years after last contact – when it is securely destroyed (shredded). We sometimes send out mailings, both email and occasionally physical to our customers, this is done on the basis of legitimate business interest. It is in our interest to keep in touch with our customers in what is a highly competitive marketplace. We have chosen the least intrusive methods of communication and believe it is in our interest and theirs to remain in contact.
All of our customers can opt out of receiving any communications, other than that mandated by our contractual obligations, by emailing data@mountright.com

Business Prospects

We may source and collect the details of businesses for the purposes of marketing. We send out email newsletters, direct mail and make sales calls. This is done on the basis of legitimate business interest. It is in our interest to communicate with businesses in our market to sell our services and it is in their interests to receive our communications.
They can opt out of receiving any communications emailing data@mountright.com.

Suppliers

In order to deal with our suppliers, it is necessary to process their data, which we do on the basis of contractual obligation and legitimate business interest.

We pass on your data to our approved suppliers, if required, to complete the work our customers have requested, these suppliers include couriers, our accountant and other selected suppliers. This data can include names and main contact details. We also may pass on business email addresses to our marketing suppliers for the purposes of email marketing – any marketing supplier we use has been assessed and complies with the requirements of GDPR 2018. We do not sell your data or pass it on to unrelated third parties.

We keep your data as secure as possible, respecting your right to privacy.

You have the right to be forgotten by us. If you want to be forgotten, please email data@mountright.com.

We will remove all the data we hold other than what is required under our contractual obligations (we must hold some data when the work has been completed for organisations, due to compliance legislation and auditing).

We also need to store some data, in a secure place, to ensure that we remember your request to be forgotten (for example should we need to restore systems from a backup, we need to know, to remember, that you wanted to be forgotten).

As part of handling and processing your data we have a designated Data Controller and this is your first point of call should you have any issues or questions about what we do, or why we do it.

Our Data Controller is: Mountright
Mountright
2 Hilliards Court, Chester Business Park, Chester, Cheshire, CH4 9PX
data@mountright.com

Your Right to be informed
You have the right to be informed about what we do with your data, and why. Therefore, to ensure that you are, we have complied a handy summary below.

We respect your privacy and safeguard your data.
The personal data we collect, process or use is treated securely and in accordance with the our privacy policy, described below. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below.
This privacy and cookie policy lays out our specific commitments, in compliance with GDPR 2018.

Our Data Controller is: Mountright
2 Hilliards Court, Chester Business Park, Chester, Cheshire, CH4 9PX
data@mountright.com

Your Personal Information

Collecting very specific, relevant information is a necessary part of us being able to provide you with the products you are purchasing. We will only use your personal information fairly and securely, and will never do anything with it (such as sharing it with any other party) that you have not clearly agreed to, or in any way that could be considered irresponsible.

How we collect your data
We collect your data from phone calls, emails, and orders through our third party sales channels. And in the case of businesses we want to target, web search engines, directories and websites.

Lawful basis of our processing

We process data under our contractual obligations to our customers, and also under our legitimate business interests.

Contractual Obligations

– it is necessary for us to process your data to deliver on our contractual obligations.

Legitimate business interest

– it is in our legitimate business interests to keep you informed of our products and services, with the purpose of retaining your custom for future purposes, or, if you are not currently a customer, for the purposes of hopefully supplying you with our products in the future.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.

Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We collect a range of data

Including, name, address and contact details – phone and email, as is required to deliver on our contractual obligations.

We may share this data with third parties such as our suppliers – who you would expect us to share with to deliver on the contractual obligations. We also may share contact details with our appointed marketing agency, to support our marketing campaigns. We do not sell your data to any third parties.

We do not transfer data outside of the UK or EEA. However, by the nature of the Internet, the personal data you supply through this website may be sent electronically to servers anywhere in the world, google analytics data for example can be stored and transferred anywhere in the world, and is outside of our control. So in some cases some data may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. Any transfers the data outside the EEA we ensure that all reasonable security measures are taken and that any third-party processers will be required to process the data in accordance with GDPR.

We retain all data for a maximum of 7 years from last purchase or last contact, after which it is securely destroyed.

Your Rights

You can find more information on your individual rights on the ICO website by clicking here.

You can withdraw your consent, for any aspect of our data processing at any time, by emailing data@mountright.com

Please be aware we have to process and maintain data to support of contractual obligations to you and to third parties so withdrawing your consent will not necessarily mean all of your data is deleted. We will retain what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again – so we have a record that you have asked us not to collect your data.

You can object to any aspect of our data processing at any time, by emailing data@mountright.com

Please be aware we have to process and maintain data to support of contractual obligations to you and to third parties so withdrawing your consent will not necessarily mean all of your data will not be processed. We will process what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again – so we have a record that you have asked us not to process your data.

You can request rectification – of any of the data we hold on you if you believe it to be inaccurate by emailing data@mountright.com.

You have the right to see what data we have on you by emailing data@mountright.com. We will deal with your request within 1 month of request.

You have the right to data portability – so we will transfer the data we have on you to any other appointed company at your request. This will not include business confidential information.

You can also lodge a complaint with the ICO if you feel we have not lived up to our obligations by clicking here.

We do not use our data for the purposes of profiling or automated decision making. Except that we use google analytics data to help develop or website. All analytics data is anonymous. If you want to exclude yourself from being monitored by analytics, the simplest way is to use private browsing. We use cookies – specifically google analytics – to track behaviour on our site – using private browsing will ensure that your visits are not tracked. It is not technically possible for us to remove individuals from the analytics data at present.

In order to provide you with the best, tailored experience of our site we will need to place small text files, or ‘cookies’, on your computer. Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks – such as remembering that you are logged in as you move from page to page, or to pre-load your personal details into forms to save you time.

We also track cookies anonymously to fuel our site analytics and learn how to improve your experience and hone the relevance of our products and services.

We also use cookies in our emails to track open rates and other performance indicators – again, so that we can continually improve the relevance and experience of our offering to you.

You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work.

External links to any site other than ours are not our responsibility – obviously we cannot control how any other business handles your data.

Security

You can rest assured that all of your personal data is kept secure. Unfortunately, no data transmission over the Internet is guaranteed 100% secure, but we do take appropriate steps to protect the security of your personal data as required under our obligations under GDPR 2018.
We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please email data@mountright.com

Contact

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system.

Copyright

The Mountright logo and contents of this website (including text, design and graphics) are trademarked and copyrighted materials of either Mountright or its partners. All rights are reserved.

Online Advertising, We May Use

We reserve the right to use Google AdWords Remarketing to advertise ourselves across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our website you have viewed by placing a cookie on your internet browser. The cookie does NOT in any way identify you or give access to your device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
You can also opt out of any third-party vendor’s use of cookies by clicking here.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Retention Policy


Privacy (consumer) – From the date an order is placed or communication is made with us, we hold on to this customer provided data such as; name, address, email, phone number, IP address, survey responses and order messages, for the purpose of fulfilling orders and to provide after sales services which include but not limited to; returns and refunds, customer satisfaction surveys, feedback and review requests and other customer service related tasks. This data is held for 100 days which is inline of our return policy (5 years if the five year warranty is redeemed – name and postcode only) after which time is secured off line in cold storage, information is encrypted.
Goods which are purchased via Amazon (not limited to any single country) this personally identifiable information is held for 30 days, after which time is automatically removed from our database and encrypted and moved to cold storage. All data is held in cold storage for 7 years for tax purposes, then securely deleted after such time.
Any new communication or order received is treated in the same manor from date received as above.

Privacy (business) – From the date an order is placed or communication is made with us, we hold on to this provided data such as; name, address, email, phone number, IP address, survey responses and order messages, for the purpose of fulfilling orders and to provide after sales services which include but not limited to; returns and refunds, customer satisfaction surveys, feedback and review requests and other customer service related tasks. We also may use your data to carry out necessary due diligence, credit checks. For legitimate business reasons, we may use contact information to communicate our products/services which we deem to be of interest. This data is held for 2 years, after which time is secured off line in cold storage, information is encrypted.

Goods which are purchased via Amazon (not limited to any single country) this personally identifiable information is held for 30 days, after which time is automatically removed from our database and encrypted and moved to cold storage. All data is held in cold storage for 7 years for tax purposes, then securely deleted after such time.

Any new communication or order received is treated in the same manner from date received as above.