Mountright online support
Welcome to our support for Mountright products, providing you with advice to solve any technical, installation or compatibility issues you may have.
In most cases you will need the product code or purchase order number for the item you have purchased. We answer all queries within 24 hours, 7 days a week via the email. We will start with some question and answers which you may find useful and answer your question or solve your issue – if you can not find what you are looking for then please contact us.
I need some assistance or guidance with the product, who do I contact?
We are always happy to assist, you may contact us via phone number 01244 544466 (between 10 am-5 pm, Monday to Friday), alternatively you may use the contact form for out of hours 24/7 assistance via email. Please provide the code of the product, this can be found on the box or on the front page of the product manual.
I have missing instructions, what do I do now?
Go to User Manuals, find your product and download for free. You will need the product code for the item.
I have missing parts, what do I do now?
Please use the contact form and advise us of which parts are missing. Please provide your order number or delivery postcode so we can locate your order.
I have damaged or defective parts, what do I do now?
Please use the contact form and advise us of damaged parts. Please provide your order number or delivery postcode so we can locate your order.
I just want to return the item, how do I arrange this?
Please use the contact form and advise us of the reason for return. Please provide your order number or delivery postcode so we can locate your order.
Do I pay for the return; is there any assistance with this?
Depending on the reason for return there may be a cost to you for the return, however we can assist with the collection and arrange a more affordable return. We offer a free return for orders placed on our website only.
I want to know about the Warranty; How much Warranty does the product have?
All Mountright products come with one year warranty as standard, however this warranty can be upgraded to five years at no extra cost! What is more, if you purchase your Mountright product directly from this website then your product is automatically upgraded to five years warranty – no need to register!
If you would like to register your Mountright product for 5 years, please head over to our Warranty Page
Note: If your question is not answered then please use our contact form. If you are contacting us about your order, please provide as much detail as you can, order number, delivery postcode and name will help us locate your order easier and will allow us to come back to you quickly, thanks!